VIP

1. 1. Evacuation of the vehicle (vehicle) to the nearest place of storage or repair at the Customer's choice, if the vehicle cannot move on its own as a result of an accident or breakdown. The cost of mileage exceeding the limit amount is paid by the Client himself.

1.2 A road accident is understood as cases of damage to a motor vehicle as a result of a collision with another motor vehicle and/or collision with an obstacle (curb, wall, tree), as a result of which the motor vehicle is unable to continue moving safely. A mandatory condition for the provision of the service is an application from the scene of the accident.

No restrictions on limits and number of transactions

2.1. Delivery of fuel 

• In the event of an unforeseen situation when the fuel ran out before the Client could get to the gas station, and as a result the engine stopped:
• The client will be organized to deliver fuel to the truck stop in a volume of up to 10 liters.
• The cost of fuel is paid by the Client himself.

No restrictions on limits and number of transactions

2.2. Starting the engine from an external power source  

• When the car's battery has lost its charge, and attempts to start the car's engine on its own have been unsuccessful, the departure of the technical assistance service is organized to start the engine from a third-party power source;
• This service includes only starting the engine from a third-party power source. Implementation, organization of purchase of new power elements, their replacement or repair are not provided.

No restrictions on limits and number of transactions

2.3. Replacement of a damaged wheel

• In the event of an unforeseen situation, when a car wheel is damaged, it is necessary to replace it:
• The Customer will be arranged for a visit by the technical assistance service, which will help replace the wheel with the Customer's spare wheel;
• This service does not include the sale or organization of the purchase of new tires or wheels, as well as their replacement or repair;

No restrictions on limits and number of transactions

3.1. The service includes: carrying out work on the emergency opening of the vehicle doors (in particular, but not exclusively, in the case of locking the keys in the car interior), the trunk of the vehicle, the hood of the vehicle.

3.2. Mandatory conditions for receiving the service:

The presence of a technical passport of the car, a document confirming the identity of the Client, and a document confirming the right to own the vehicle.

once during the period of the agreement with a limit of 2000 UAH.

4.1. The client can use the taxi service:

• for getting from the scene of a breakdown/accident to a service station or to a tire fitting;
• to get to the service station from the address of residence or from another address;
• to get to the place of residence or to another address from the place of breakdown/road accident;
• to get to the address of the place of residence or to another address from the service station.

4.2. If the limit is exceeded, the Client pays the difference on his own.

4.3. Coverage of this service is carried out only on the territory of Ukraine.

No limit on the number of times of use, with a total limit of UAH 500.

5.1. In the event of a breakdown/accident that makes it impossible for the car to continue to move independently, provided that the car cannot be repaired on the same day, the Client has the right to use the possibility of a replacement car, within the established limit and on the conditions below:

       5.1.1. till to 3 working days (up to 5 days if the breakdown / accident occurred during the weekend)
       5.1.2. подменный автомобиль выдается Клиенту на условиях Подрядчика (Партнера Исполнителя)
       5.1.3. a security deposit may be required by the Client to the Executor's Partner.

6.1. Services provided to the Client in the event of an accident or technical breakdown of the car, which makes it impossible for the Client’s car to move further independently, and further evacuation of the car from the scene of an accident / breakdown to the nearest service station of the dealer network, provided that:

       6.1.1. breakdown / accident occurred at night or during non-working hours of the service station of the dealer network (weekends or holidays)
       6.1.2. if the car cannot be repaired within one working day and the Client is forced to wait for the repair to be completed the next working day at the service station;

6.2. The client and his passengers will be booked and paid for stay in 1 (one) - 2 (two) - 3 (three) - local rooms belonging to the category "suite" or "junior suite". If it is impossible to pay for the stay of the Client and his passengers in the hotel (depending on the time and location of the hotel), the Client will be reimbursed for such expenses, subject to the presentation of relevant documents, including:

       6.2.1. Certificate of state registration of a legal entity (copy);
       6.2.2. Сtax payer registration certificate (copy);
       6.2.3. Check or receipt for payment of services (original);
       6.2.4. Service agreement (if any);
       6.2.5. A copy of the act of acceptance / issue of the car (or other official document of the service station confirming the duration of the car repair)
       6.2.6. Copy of passport;
       6.2.7. A copy of the certificate of assignment of an identification number;
       6.2.8. Application for compensation for incurred losses (with the specified bank card account details).

Without limitation in the number of times of use, with a total limit of 2000 UAH.

8.1. Round-the-clock access to the dispatch center by phone;

8.2. Information about location, address and phone numbers:

• service stations;
• gas stations;
• tow truck services;
• emergency commissioner;
• taxi services;
• hotels;
• police;
• medical institutions;
• insurance companies.

8.3. Consultations in case of breakdown:

• technical consultation on the specifics of vehicle operation, the order and terms of maintenance;
• transmission of an urgent message from the Client (fax, SMS, e-mail);
• searching for necessary information on the Internet;

8.4. Consultations in cases of road accidents:

• procedure at the scene of an accident;
• the general procedure for applications and document preparation to the insurance company;
• location information and emergency phone numbers;

8.5. Doctor's consultations by phone.

No limits

9.1. Organization of services by the Contractor, with subsequent payment by the Client, in the event that this is not included in the list of Program services specified in clauses 1-8 of Appendix No. 1 to the Agreement.

9.2. Call the technical assistance service:

• wheel replacement;
• fuel delivery (for cars equipped with an internal combustion engine);
• battery charging ;
• emergency door opening;
• heating of door locks and trunk;
• towing from the roadway;

9.3. Call a tow truck;

• search and reservation of a hotel room;
• call a taxi;
• reservation of railway, bus and air tickets;
• organization of car rental services;
• calling the police;
• calling the rescue service;
• calling the emergency commissioner to the scene of the accident;
• call an ambulance;
• calling and involving other organizations at the request of the Client.

No limits